What do I do if something doesn’t arrive or is damaged?

There could be a number of reasons why this may have happened so please contact us with any issues as soon as you can. We would recommend allowing a week from the shipping date before contacting us on failed deliveries, but immediately with regards to any damage. Please note bank holidays can affect delivery times.

Can I return items?

All sales are final and non-refundable on any sealed product that is free from any damage. 

Can I cancel or amend an order?

As long as you contact us before we have shipped your order then yes we can do this.

Am I guaranteed contents in sealed boxes of cards?

No, boxes will usually give stated odds across the print run of what you might get, but boxes can be short of specific cards from time to time, or on occasion give you extra, so it goes both ways. We are not responsible for any issues with box contents as they come sealed and you would need to contact the manufacturer. This also applies to printing issues of the actual cards themselves.

Can boxes contain redemption cards?

Yes they can, and in older boxes especially they may be expired and no longer able to be redeemed. This is again something you would need to take up with the manufacturer.

What is a box break?

A box break is where we sell a sealed product in the format of individual team/players spots. Once all spots have been filled we will go live on our breaking platforms and open the boxes for the specific break. All cards opened will then be sorted and sent to whoever purchased the spot of the team. Feel free to contact us for more information 

Types of Breaks

Pick Your Team (PYT)

Just as the name says, you choose your team. The price per team varies depending on the number of hits available, the players on the checklist and the popularity of the team. (Rookies, Autos, Case Hits Etc…)

Random Team (RT)

All spots in Random Team breaks are the same price. Before the products are opened, we do a random draw to determine which participant gets which team. 

CONDITION OF CARDS

Gridiron Breaks UK cannot promise what condition the cards/items that come out of any sealed product will be. Trading cards can have flaws, dinged corners, whiting, print lines and more. These come out of the packs this way. Cards are handled multiple times by athletes and manufacturers.

No Hit? (Receiving no cards)

We have no idea what are in the boxes or cases of, so it is always possible for you not to get any cards at all. This is a part of breaks and needs to be taken into consideration when considering purchasing a break spot. We will never send an empty envelope so rest assured a top up will always be made if no cards are hit.

BREAK DATES/TIMES

Breaks can take a while to sell out all spots, so we will only post a break date/time once the break has sold out. We will leave the break up on the website and add in the date/time of the break once all the spots have sold out. We will aim to complete the break within 48hrs from selling out.